Move-In Guide

Welcome to RISE at Glen Kernan Park!
Let’s get you moved in.

We’re so glad you’ve chosen to live at our community
In this guide, you will find everything you need to get settled into your new home.

Before Your Move-In Day

To expedite your move-in process, make sure you have paid all of your move-in fees and the Resident Shield fee.

To receive keys to your apartment, all move in fees must be paid. Paying online is quick and easy!

  • You can make your payments via the Resident Portal 
  • Via the Resident Portal select “Need to Sign Up?”
  • Select “Make a Payment”
  • Add your account
  • Pay
  • An instructional email would have been sent to you following your initial lease approval. If you have any questions, please contact our team.
  1. Online with a debit or credit card: Resident Login
  2. E-check (checking or savings account)

Maintenance

To submit a regular maintenance request you can go online to your resident portal.

Requests are typically completed within 48 hours.

For after hour maintenance emergencies, please call (904)  289-4627

Garages, Carports & Storage

Limited garages, carports and storage are available for a monthly fee. Please contact the leasing office to ask about reserving a garage or carport.

Utilities

You will be responsible for setting up your own electricity.

Fiber Internet

Fiber Internet starts at $80/month.

Call (877) 293-2973 for help

Press 2 for Existing Customer
Press 2 for Business Customer
Then press 3 for Technical Support

Electricity

You will be responsible for setting up your own electricity. Electricity is managed by JEA Electric. You can set up or transfer your account at jea.com.

Offer Details

Offer valid on apartment units only; cottages excluded. Terms and conditions apply. Specials and rent discounts will be calculated upon application approval. Pricing subject to change. Contact our leasing professionals today to learn more.

Rental criteria

This community is designated for residents 55 years and older, in compliance with state and federal laws, including the Housing for Older Persons Act of 1995 (HOPA), 42 U.S.C. §3607(b)(2)(C), 24 CFR Part 100, and Florida Statutes §760.24-760.37(4a). Management follows all HUD and Fair Housing guidelines to verify occupancy and maintain this exemption from familial status discrimination.

Thank you for your interest in our community. Applications are evaluated using a consistent and fair process to determine eligibility based on the criteria below.

Application & Identification

Each person who will be living in the apartment and contributing to the payment of rent must complete an application. All applicants and occupants aged 18 or older must provide a valid government-issued photo ID.

Occupancy

The general standard is two persons per bedroom plus one additional person per apartment. Additional residents may be permitted on a case-by-case basis, depending on factors such as the apartment’s size or configuration, the building’s capacity and systems, and state or local code requirements.

Rental History

Applicants must have a positive rental record with on-time payments, no lease defaults or damages, and no evictions in the past five years.

Screening and Verification Process

Applications are processed through a third-party screening company to provide an objective evaluation of:

  • Credit History – payment records, debts, and housing judgments.
  • Criminal Background Check – based on nature, number, severity, and timing of offenses.
  • Income Verification – confirming documentation matches stated income.
  • Fraud Detection – identifying falsified documents such as paystubs or bank statements.
  • Identity Verification – validating government-issued photo ID.

If denied or approved with conditions, applicants receive an adverse action notice with information to dispute results and contact the screening company or consumer reporting agencies. Applicants will be notified of their application status as soon as the screening process is complete, typically within three business days. RISE Residential and its affiliates are not responsible for inaccuracies from third-party reporting agencies.

Income Requirements, Guarantors, and Guarantor Waiver Program

Applicants must have verifiable gross monthly income of 3x the monthly rent to be fully approved.

Applicants with income between 2.5x and 2.99x the monthly rent may be approved with conditions, requiring either a qualifying guarantor or enrollment in the Guarantor Waiver Program.

Applicants with income below 2.5x the monthly rent will result in an automatic denial.

Guarantors:

  • Allowed for income qualification only, not credit.
  • Must reside in the U.S., meet all screening criteria independently, and have verifiable gross monthly income of 4x the monthly rent.
  • Guarantors are jointly and severally responsible for the lease and must sign a Guaranty Addendum.

Guarantor Waiver Program:

  • Applicants who cannot provide a qualifying guarantor may enroll in the Guarantor Waiver Program.
  • The fee is $33 per month, non-refundable, and considered additional rent.
  • Enrollment fulfills the conditional approval requirement but does not reduce the resident’s financial responsibility for paying rent or returning the apartment in good condition.

 

Proof of Income:

Proof of income must reflect direct income to the applicant.

  • Paystubs: The most recent six consecutive weeks showing year-to-date earnings.
  • Employment Offer Letter: For employment starting within 30 days; must include company name/logo, business address, phone, salary, and company domain email. Employer must be verifiable via website and phone.
  • Self-Employment/Variable Income: Prior year tax return plus last three months of bank statements showing consistent deposits.
  • Other Sources (e.g., pensions, Social Security, child support): Official documentation plus three months of bank statements showing matching deposits.

If the applicant is unemployed and does not have a verifiable monthly income, bank statements must show a balance equivalent to 3x the rental obligation for the entire lease term.

If income cannot be verified or employer cannot be independently confirmed, the application is incomplete and may be denied. Providing falsified or altered documents will result in automatic denial or lease termination.

Non-U.S. Citizens

Applicants must provide valid USCIS documentation, such as I-551, I-766, or I-94, plus a Passport or Visa.

Pets

A maximum of two pets per household, subject to breed/weight limits. A non-refundable one-time pet fee (per pet) and a monthly pet rent (per pet) apply. Inquire for details.

Administrative Fee

The administrative fee is refundable only if the application is denied or canceled within 72 hours of approval notice. Application fees are non-refundable.

Acknowledgment

By applying, you confirm that all information is true and accurate. Misrepresentation is grounds for denial or lease cancellation. I acknowledge submitting this application and paying applicable fees to hold the requested apartment home until the complete verification process and final approval are received.

If my application is denied, I acknowledge that I can request an appeal, correct incorrect information received from a third party, or present information regarding mitigating circumstances for consideration. Applicants with disabilities may request reasonable accommodations or modifications under the Fair Housing Act, including from this selection or rental criteria.

Effective 09/22/2025

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